Your personal information matters to us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have as a Lucky Starz player in the Philippines.
These cards highlight the core principles behind how we handle your personal information. Full details follow in the policy sections below.
Lucky Starz collects personal data that is necessary for account registration, identity verification, payment processing, and legal compliance. We do not collect data beyond what is required for these purposes.
All data transmitted through luckystarz.app is protected by SSL encryption. Account access is secured with OTP authentication. We apply technical and organisational measures to prevent unauthorised access to your information.
Lucky Starz does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with service partners is limited to what is necessary for them to provide their services to us.
As a registered player, you have the right to request access to your personal data, correct inaccuracies, and ask questions about how your information is used. Contact our support team to exercise these rights.
Lucky Starz processes the data of Filipino players in accordance with Philippine data protection laws. We are committed to handling your information responsibly and in compliance with applicable regulations.
If we make material changes to this Privacy Policy, we will notify registered players through their account or by email. The updated effective date will always be displayed at the top of this page.
Lucky Starz (referred to in this policy as "we", "us", or "our") operates the online gaming and sports betting platform at luckystarz.app, serving players in the Philippines. This Privacy Policy explains how Lucky Starz collects, uses, stores, and shares your personal data when you register, access, or use any part of our platform.
If you have questions about this policy or how we handle your data, you can contact our support team at [email protected]. Please include your registered username for faster assistance.
When you register and use Lucky Starz, we collect different categories of personal data depending on the activity involved.
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address | Account communications, OTP verification, support |
| Financial Data | Bank account details, e-wallet identifiers (GCash, Maya) | Processing deposits and withdrawals in PHP |
| Gaming Data | Bets placed, game history, session times | Account management, responsible gaming, dispute resolution |
| Technical Data | IP address, device type, browser, OS | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Pages visited, features accessed, session duration | Improving the platform experience |
We do not intentionally collect sensitive personal data beyond what is necessary for identity verification and legal compliance. We do not collect data from individuals we know to be under the age of 21.
Lucky Starz collects your personal data through several channels:
Lucky Starz uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how the platform is used. Essential cookies are necessary for the platform to function. You may be able to manage non-essential cookies through your browser settings, though disabling certain cookies may affect platform functionality.
Lucky Starz uses your personal data for the following purposes:
We only use your data for the purposes described above. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight.
Lucky Starz does not sell your personal data. We share data only in the following circumstances:
We do not share your data with advertising networks or third-party marketers for their own purposes.
Lucky Starz retains your personal data for as long as your account is active and for a reasonable period afterward to meet legal, regulatory, and dispute resolution requirements. The specific retention period for each data type is determined by the applicable legal obligation and operational necessity.
Financial transaction data and identity verification records may be retained for a minimum period as required under Philippine anti-money laundering regulations. When data is no longer required for any lawful purpose, we securely delete or anonymise it.
Lucky Starz implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable steps to protect your data, no online platform can guarantee complete security. You play an important role too — keep your login credentials confidential and do not share your account with others. If you suspect unauthorised access to your account, contact us immediately at [email protected].
As a Lucky Starz player, you have the following rights in relation to your personal data under Philippine data protection law:
To exercise any of these rights, contact our support team at [email protected] with your registered username and a description of your request. We aim to respond to all data rights requests within a reasonable timeframe.
The Lucky Starz platform may integrate with third-party services such as live casino studio providers, payment processors, and identity verification tools. These third parties operate under their own privacy policies. Lucky Starz is not responsible for the privacy practices of third-party service providers, though we only engage providers who meet our data protection standards.
The Lucky Starz platform does not include links to external websites outside of our own domain.
Lucky Starz is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under this age. If we become aware that personal data has been submitted by someone under 21, that account will be closed and the data deleted promptly. If you believe a minor has registered on our platform, please notify us at [email protected].
Lucky Starz may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The effective date at the top of this page will be updated whenever changes are made. For material changes, we will notify registered players through their account or by email. Continued use of the platform following notification constitutes acceptance of the updated policy.
For any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, please contact the Lucky Starz support team. We are available 24/7 for registered members.
Contact: [email protected] — please include your registered username and describe your privacy concern or request clearly for the fastest response.
Register your free account and enjoy live casino, slots, sports, and bingo — knowing your data is handled securely and transparently, all in Philippine Peso.